Privacy Policy

Information collected through the Website may be used for legitimate purposes, including:

• Responding to your enquiries
• Contacting you regarding appointment requests
• Providing information about our healthcare services
• Coordinating requested consultations or services
• Improving our Website and user experience
• Maintaining website security and preventing misuse
• Understanding website usage and performance
• Complying with applicable legal and regulatory requirements

We will use personal information only for purposes reasonably connected with the interaction for which it was provided, unless otherwise required or permitted by law.

The Website may provide general information about Dhanya Hospitals, its departments, doctors, facilities, and healthcare services.

Information submitted through the Website should not be considered a substitute for professional medical consultation, diagnosis, or treatment.

If you voluntarily provide health-related information through an enquiry or appointment request, we will handle that information with appropriate care and use it for the purpose for which it was provided, subject to applicable law.

For medical records, prescriptions, diagnostic reports, billing information, or other clinical records maintained by the hospital, separate policies and procedures may apply.

The Website may use cookies or similar technologies to improve functionality, understand website usage, maintain security, and enhance the user experience.

Cookies may also be used by third-party services integrated into the Website, such as analytics, maps, communication, or other functionality.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

The Website may contain links to or integrations with third-party services, including services such as Google Maps, social media platforms, analytics services, appointment or communication services, or other external websites.

These third-party services may collect information in accordance with their own privacy policies. Dhanya Hospitals does not control the privacy practices of third-party websites or services.

We recommend reviewing the privacy policies of any third-party service you access through our Website.

Dhanya Hospitals does not sell or rent your personal information to third parties.

We may disclose information where reasonably necessary:

• To hospital staff or authorised personnel who need the information to respond to your enquiry or provide requested services
• To service providers who assist in operating, maintaining, securing, or improving the Website
• Where required by law, regulation, court order, or a lawful governmental request
• Where necessary to protect the rights, safety, security, or property of Dhanya Hospitals, our patients, visitors, or others
• In connection with legitimate administrative, technical, or operational requirements

Where third-party service providers process information on our behalf, we expect them to handle such information appropriately and in accordance with applicable requirements.

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the Internet.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, maintain appropriate records, comply with legal or regulatory obligations, resolve disputes, and enforce applicable agreements.

The retention period may vary depending on the nature of the information and the purpose for which it is maintained.

Subject to applicable law, you may have the right to:

• Request information about personal data we hold about you
• Request correction of inaccurate personal information
• Request deletion of information where legally applicable
• Withdraw consent where processing is based on consent
• Raise questions or concerns regarding the handling of your information

Requests may be subject to verification and applicable legal or regulatory requirements.

The Website is intended for general use and is not specifically directed toward children.

We do not knowingly request or collect personal information from children through the Website except where such information is voluntarily provided in connection with healthcare services or by a parent, guardian, or authorised person.

The Website may contain links to external websites or online platforms. Dhanya Hospitals is not responsible for the privacy practices, content, security, or policies of external websites.

Users should review the privacy policy of any external website before providing personal information.

Dhanya Hospitals may update this Privacy Policy from time to time to reflect changes in our services, Website functionality, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage visitors to review this page periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Dhanya Hospitals through the contact details provided on our Website.